Terms of Service

Last Updated: September 29, 2026

Welcome to Wrezins.

These Terms of Service explain the general terms of use and service that apply when you visit the wrezins.com website, create a customer account, browse our products, or shop through Wrezins.

By using this website, you are deemed to accept the following terms, without prejudice to any mandatory consumer rights you may have under applicable law.

1. About Wrezins

Wrezins is an e-commerce store through which products are offered to customers online.

Website: https://wrezins.com
Email: wrezins@gmail.com
Phone: 0551 678 80 25
Address: Araban, Gaziantep, Türkiye

You can contact us using the information above with questions about your orders, products, delivery, returns, or use of the website.

2. Scope of the Services

Wrezins may provide online services such as:

• Viewing products,

• Reviewing product information,

• Using a customer account,

• Placing orders,

• Payment processing,

• Order tracking,

• Return processing,

• After-sales support.

Features offered on the website may be changed or improved over time.

3. Website Use Rules

You may use the Wrezins website only for lawful purposes.

The following activities are not permitted:

• Attempting unauthorized access to the website or user accounts,

• Trying to disrupt the security or normal operation of the website,

• Using false or misleading information,

• Using another person's payment or account information without authorization,

• Engaging in fraudulent activity,

• Using the Wrezins brand or content for commercial purposes without permission.

Transactions involving suspected security issues or fraud may be reviewed.

4. Customer Accounts

A customer account may be required to use certain features of the website.

The customer is responsible for ensuring that information provided when creating an account is accurate and current.

You are responsible for protecting the security of your account information.

If you believe your account has been used without authorization, you may contact Wrezins.

5. Product Information

Wrezins aims to present the following product information as accurately and currently as reasonably possible:

• Features,

• Images,

• Prices,

• Variants,

• Technical information.

Minor differences in product appearance may occur due to screen settings, lighting conditions, or manufacturing variations.

Key product features that may affect a purchase decision are described on the product page.

6. Product Prices

Current sales prices are shown on the product page or during checkout.

To the extent possible, before an order is completed the customer is shown:

• The product price,

• Taxes,

• Shipping charges,

• Discounts,

• Any other mandatory fees,

• The total amount payable.

No new mandatory fee will be added after the order is completed without the customer's express approval.

7. Pricing or Technical Errors

A product price or other information may be displayed incorrectly due to a technical error, system issue, or data-entry error.

If an obvious error is identified, the customer will be informed as soon as reasonably possible.

Any rights the consumer has under applicable law remain reserved.

8. Stock Availability

Product availability may change over time.

Adding a product to the cart does not necessarily mean the product has been definitively reserved.

If a product cannot be supplied after an order is placed, the customer will be informed and the matter will be handled in accordance with applicable law.

9. Placing an Order

Before placing an order, the customer should check:

• The products,

• Quantities,

• Variants,

• Delivery information,

• The total amount.

After the order is completed, an order record or electronic notification may be sent to the customer.

10. Payment

Payments on Wrezins may be made through the banks and payment service providers that are active in the store.

Card and payment information entered during payment may be processed through the secure infrastructure of the relevant payment service provider.

If payment is declined by a bank or payment service provider, the order may not be completed.

11. Order Security

Orders may be subject to automated or manual security checks to help prevent fraud and unauthorized use of payment methods.

Where necessary, the order holder may be asked for additional information to help verify the transaction.

12. Delivery and Shipping

Delivery conditions, estimated delivery times, and any applicable shipping charges are explained in Wrezins' Shipping, Delivery and Returns Policy.

Delivery time may vary depending on factors such as:

• The warehouse or supply point where the product is located,

• The destination country,

• The carrier,

• Stock availability,

• Public holidays,

• Customs procedures,

• Exceptional circumstances.

13. International Orders

Wrezins may sell to different countries.

Our currently active markets are:

• Türkiye,

• United States,

• Canada,

• Germany,

• Netherlands,

• United Kingdom,

• Australia.

For international orders, delivery times and local taxes may vary by country.

Customs duties or import charges may apply in the destination country.

14. Returns, Withdrawal and Refunds

Returns, withdrawal, and refunds are handled under Wrezins' Return and Refund Policy and Shipping, Delivery and Returns Policy.

Wrezins' standard return-request period is 14 days from delivery of the product in all active markets, except where mandatory law in the customer's country provides longer or broader rights.

United States, Canada and Australia

In the United States, Canada, and Australia, where a product is not defective and the customer voluntarily returns it because they:

• Changed their mind,

• No longer want the product,

• Do not like the product,

a 3% restocking fee is deducted from the product price to the extent permitted by applicable local law.

Türkiye, Germany, Netherlands and United Kingdom

No fixed restocking fee is applied to standard/statutory withdrawal returns in Türkiye, Germany, the Netherlands, and the United Kingdom.

The restocking fee in these markets is:

0%

0% in All Markets for Defective Products

If the product is:

• Damaged,

• Broken,

• Faulty,

• Defective,

• Non-functional,

• Incomplete,

• Incorrectly shipped,

• Missing the essential features described,

no 3% restocking fee is applied, regardless of the country from which the order was placed.

The restocking fee for such products is 0%.

Detailed return conditions are explained in Wrezins' Return and Refund Policy.

15. Order Cancellation

For unshipped orders, under our current automatic cancellation rule, a cancellation request may be made within the first 1 hour after the order is created.

This 1-hour automatic cancellation option does not limit any mandatory consumer rights that apply in the customer's country.

16. Damaged, Missing or Incorrect Product

If your order arrives as:

• Damaged,

• Incomplete,

• Faulty,

• Non-functional,

• The wrong product,

• The wrong variant,

you may contact customer support.

To help assess the issue, we may request the order number, photos, and video where available.

This does not remove any rights the consumer has under law.

17. Package Opening Video

After receiving the package, we recommend recording the opening process, where possible, in one continuous, uninterrupted video.

For electrical or electronic products, where possible, the first functional test should also be performed within the same recording.

This recording may help issues be reviewed more quickly, but the absence of a video alone does not remove the customer's mandatory legal rights.

18. Promotions and Discounts

Wrezins may occasionally offer discount codes, campaigns, or special offers.

Each promotion may have its own conditions, such as:

• Validity period,

• Minimum order amount,

• Eligible products,

• Number of uses.

19. Intellectual Property Rights

The Wrezins brand, website design, original images, text, graphics, and other protected content belong to the relevant rights holders.

This content may not be used for commercial purposes without permission.

Third-party brands and content belong to their respective rights holders.

20. Third-Party Services

Wrezins may use third-party services such as:

• Shopify,

• Payment service providers,

• Banks,

• Shipping companies,

• Logistics providers,

• Analytics services,

• Marketing tools.

These services may have their own terms and privacy policies.

21. Personal Data and Privacy

How customers' personal information is collected, used, and processed is explained in the Wrezins Privacy Policy.

You may review our Privacy Policy before using the website or placing an order.

22. Service Interruptions

Access to the website may be temporarily interrupted due to maintenance, technical issues, internet infrastructure, or circumstances outside Wrezins' reasonable control.

Reasonable efforts are made to ensure that the services operate reliably.

23. Force Majeure

Natural disasters, war, epidemics, decisions of public authorities, large-scale communication outages, transportation problems, or other events outside the parties' reasonable control may affect performance of the services.

In such situations, rights and obligations will be assessed in accordance with applicable law.

24. Limits of Liability

Wrezins does not use these Terms of Service to exclude any consumer right or legal liability that cannot lawfully be excluded under applicable law.

Situations arising from the customer's own device, internet connection, or unauthorized account use will be assessed according to the circumstances of the case.

25. Changes to the Terms of Service

Wrezins may update these Terms of Service from time to time due to:

• Legal or regulatory changes,

• Changes to services,

• Security requirements,

• Operational reasons.

The current text is available at wrez