Return and Refund Policy

Last Updated: September 29, 2026

This policy outlines the processes regarding returns, the right of withdrawal, damaged or defective products, restocking fees, and refunds for orders placed via Wrezins.

Wrezins' standard return request period is 14 days from the delivery of the product across all active markets, subject to any longer or more extensive rights granted by mandatory legislation in the customer's country of residence.

1. 14-Day Return Period

Customers may submit a return request for eligible products within 14 days of the delivery date.

This period applies to the following markets:

• Turkey,

• United States,

• Canada,

• Germany,

• Netherlands,

• United Kingdom,

• Australia.

If mandatory consumer legislation in the customer's country of residence provides for longer or more extensive rights, those statutory rights remain in effect.

2. Inspection Upon Receipt

We recommend inspecting the product as soon as possible after receiving it.

In particular, please contact us if you notice issues such as:

• Broken product,

• Damaged product,

• Non-working product,

• Defective electronic product,

• Product that does not function as intended,

• Missing parts,

• Incorrect product,

• Incorrect variant,

• Product that does not match the specifications described

You may contact us if you encounter any such issues.

3. Package Unboxing Video

We strongly recommend that you record the unboxing of your package as a single, continuous video after receiving your order.

If possible, the video should clearly show:

• The unopened package,

• The shipping label,

• The outer packaging,

• The opening of the box,

• The removal of the product from the box,

• The physical condition of the product,

• The parts and accessories included with the product

clearly.

For electrical or electronic products, the initial operational test should also be performed without stopping the recording, if possible.

For example, if the product plugs into a power outlet, it is recommended to show the proper connection and the initial startup process within the same continuous recording.

A video recording can help expedite the review process regarding shipping damage, missing items, incorrect products, or the condition of the product at the time of delivery.

The absence of a video does not, in itself, invalidate the customer's applicable statutory consumer rights.

4. Damaged, Defective, or Non-Functional Products

If the product is delivered:

• Broken,

• Cracked,

• Damaged,

• Defective,

• Non-working,

• Unusable,

• Not performing its function,

• Incomplete/Missing parts,

• Incorrectly shipped, or

• Lacking the essential features specified in the product description

please contact us as soon as possible.

Email: wrezins@gmail.com

To expedite the review of your request, please provide the following if possible:

• Order number,

• Brief description of the issue,

• Photos of the product,

• Photos of the shipping packaging,

• Video of the package being opened (if available),

• Video showing the malfunction (for electrical products)

.

5. 0% Restocking Fee for Defective Products

If the product is:

• Damaged,

• Broken,

• Faulty,

• Broken/Non-working,

• Non-functional,

• Incomplete/Missing parts,

• Incorrectly shipped,

• Shipped as the wrong variant,

• Lacking the described key features,

• Damaged during delivery

then no restocking fee is applied, regardless of the country from which the order was placed.

For such returns, the restocking fee is:

0%

applied.

If the product is indeed defective or incorrectly shipped, return costs that should not be borne by the customer will not be charged to the customer.

6. 3% Restocking Fee in the USA, Canada, and Australia

In the United States, Canada, and Australia markets, if a customer voluntarily requests a return within the 14-day return period—even though the product is not defective—because they:

• Changed their mind,

• No longer want the product,

• Do not like the product, or

• Have a similar personal reason,

...a 3% restocking fee is deducted from the product price, unless applicable mandatory local legislation requires otherwise.

For example, if the price of the eligible product is 100 USD:

Restocking fee: 3 USD
Refundable product amount: 97 USD

This 3% fee applies only to eligible voluntary returns or returns due to a change of mind.

No 3% deduction is made if the product is defective, broken, malfunctioning, non-functional, incomplete, shipped incorrectly, or differs from the description.

7. 0% in Turkey, Germany, the Netherlands, and the United Kingdom

No fixed restocking fee applies to standard/statutory returns in the following markets:

• Turkey

• Germany

• The Netherlands

• The United Kingdom

In these markets, the restocking fee is:

0%

applied.

If the product suffers a loss in value due to use by the customer that exceeds the limits of necessary inspection, an assessment may be made only to the extent permitted by mandatory local legislation.

8. Return Shipping

Under Wrezins' current return policies, standard return shipping is free.

Upon acceptance of the return request, the customer is provided with the appropriate return method, return address, and—if necessary—a return label or other shipping information.

If the customer chooses to use a different or more expensive shipping method than the one provided or specified by Wrezins, any additional costs not approved by Wrezins may not be covered, unless mandatory legislation requires otherwise.

9. Change of Mind and Dissatisfaction

For products eligible for return, the customer may submit a return request within the 14-day return period, in accordance with applicable regulations.

However, we recommend that our customers carefully review the following before placing an order:

• Product descriptions,

• Dimensions,

• Colors,

• Technical specifications,

• Compatibility information,

• Product photos

.

Any restocking fee applicable to returns due to a change of mind is determined based on the customer's market.

10. Condition of the Product to be Returned

We request that the returned product be sent complete with, as far as possible:

• All accessories,

• Parts,

• User manuals,

• Original box (if applicable),

• Original packaging (if applicable)

.

The product should only be examined to the extent necessary to understand its nature, characteristics, and functioning.

Any depreciation in value resulting from use that exceeds the limits of normal examination may be assessed in accordance with the mandatory legislation applicable in the customer's country.

11. Products That May Not Be Returnable

To the extent permitted by applicable legislation, the right of withdrawal or voluntary return may not apply to certain products.

Examples include:

• Products prepared specifically for the customer,

• Personalized products,

• Perishable products,

• Products with a short shelf life,

• Products unsuitable for resale due to health or hygiene reasons once their protective packaging has been opened,

• Other products excluded by law from the right of withdrawal

.

If a product-specific exception applies, the customer is informed prior to purchase, where possible.

12. User-Caused Damage

Damage resulting from:

• Use contrary to the instructions,

• Breakage by the customer,

• Unauthorized disassembly,

• Unauthorized modification,

• Use with an improper electrical connection,

• Liquid contact caused by the user,

• Similar external factors caused by the user

may not be considered a defect arising from production or delivery.

Each case is evaluated based on its own circumstances.

The customer's mandatory rights under applicable legislation are reserved.

13. Refunds

Once a valid return request is approved, the refund is processed in accordance with applicable regulations.

Refunds are issued using the same payment method used for the original order whenever possible.

For eligible voluntary returns in the USA, Canada, and Australia where a 3% restocking fee applies, the refund is calculated based on the value of the eligible item(s) after this deduction.

No fixed restocking fee applies in Turkey, Germany, the Netherlands, or the United Kingdom.

No 3% restocking fee is deducted in any market if the product is damaged, broken, defective, non-functional, missing, sent incorrectly, or differs from the description.

Once Wrezins initiates the refund process, the time it takes for the funds to appear in the customer's bank account or on their card may vary depending on the customer's bank or payment service provider.

14. Order Cancellation

For unshipped orders, a cancellation request may be submitted within the first 1 hour after the order is created, in accordance with Wrezins' current automatic cancellation policy.

This 1-hour automatic cancellation option does not limit any mandatory rights of withdrawal, cancellation, or other consumer rights applicable in the customer's country of residence.

15. How to Submit a Return Request?

To submit a return request:

Email: wrezins@gmail.com

Please include the following information in your message, if possible:

• Order number,

• Full name,

• Product you wish to return,

• Reason for return,

• Photos (if any),

• Video recording (if any).

Once your request has been reviewed, you will be informed of the applicable return method and the necessary shipping details.

As the return address may vary depending on the product or logistics location, please do not send the product to an arbitrary address without first receiving return instructions from Wrezins.

16. Contact

Wrezins

Website: https://wrezins.com
Email: wrezins@gmail.com
Phone: 0551 678 80 25
Address: Araban, Gaziantep, Türkiye

This policy does not limit mandatory consumer rights applicable in the customer's country of residence.