Shipping policy
Shipping and Delivery Policy
Last Updated: September 29, 2026
At Wrezins, we aim to deliver orders to our customers safely, with tracking, and as quickly as reasonably possible. This Shipping and Delivery Policy explains the general terms governing the preparation, shipment, tracking, and delivery of orders placed through wrezins.com.
1. Countries We Deliver To
Wrezins currently ships orders to the following markets:
Türkiye
United States
Canada
Germany
Netherlands
United Kingdom
Australia
Orders cannot be shipped to countries or regions where no delivery option is shown at checkout.
The countries we deliver to may change over time. The delivery options available for a specific order are shown at checkout.
2. Shipping Method
For orders in Türkiye, Standard Shipping is used. For other active international markets, the Standard Shipping method is used.
Orders may be carried by different shipping companies depending on the warehouse, supply point, or logistics center where the product is located.
Therefore, we do not guarantee that every order will be shipped by the same carrier.
3. Shipping Fee
Under Wrezins' current standard shipping configuration, free standard shipping is offered to active delivery regions.
However, shipping conditions may change depending on the product, promotion, destination country, or future changes to our shipping configuration.
In all cases, the final shipping fee applicable to the customer's order is clearly displayed at checkout before payment is completed.
No additional standard shipping fee that was not disclosed in advance will be charged after the order is completed.
4. Order Processing Time
Orders are processed after payment has been successfully completed.
Processing time may vary depending on factors such as:
Product availability,
The warehouse where the product is located,
The supplier,
Order volume,
Weekends and public holidays.
Shipment of an order does not mean that the product has been delivered to the customer. There is also a transit period after the order has been handed to the carrier.
5. Estimated Delivery Time
Delivery times are not the same for every product and country.
The estimated delivery time may vary depending on:
The product purchased,
The warehouse from which it is shipped,
The destination country,
The carrier,
Customs procedures,
Regional logistics conditions.
If a specific estimated delivery time is stated for a product, the time shown on the product page, during the order process, or at checkout will apply.
Rather than promising an unrealistic fixed delivery time, Wrezins aims to provide an estimated delivery timeframe appropriate to the order and delivery region.
6. Order Tracking
Wrezins' standard shipments are configured to provide a tracking number.
When a tracking number is generated by the carrier or logistics provider, it may be shared with the customer through:
Email,
The customer account,
The order tracking page,
or another appropriate electronic channel.
After a tracking number is created, it may take a short time for shipment movements to appear in the carrier's system.
The frequency of tracking updates depends on the relevant carrier.
7. Products Shipped from Different Warehouses
Products sold by Wrezins may be shipped from different warehouses, logistics centers, or suppliers.
For this reason, multiple items in the same order may, when necessary, be delivered in separate packages.
For example, if two products are stored in different warehouses, the customer may receive two separate tracking numbers.
Splitting an order into separate packages does not mean that a new standard shipping fee that was not disclosed at checkout will be added.
8. Accuracy of the Delivery Address
The customer is responsible for ensuring that delivery information provided when placing an order is correct and complete, including:
Full name,
Full address,
City,
Postal code,
Country,
Phone number.
If you notice an error in your address after placing an order, please contact us as soon as possible at:
If the order has not yet been shipped, we will try to assist with changing the address.
However, once the order has been shipped, an address change may not always be possible.
9. Delayed Orders
Delivery times provided by carriers may be estimates.
The following situations may extend delivery times:
Public holidays,
Peak shopping periods,
Promotions,
Adverse weather conditions,
Natural disasters,
Carrier-related operational issues,
Customs inspections,
International logistics delays,
Other circumstances outside Wrezins' reasonable control.
If your order significantly exceeds the stated estimated delivery timeframe, you may contact us.
We may initiate the necessary steps to investigate the shipment status with the carrier or logistics provider.
10. Lost Shipments
If a shipment appears undelivered in tracking and shows no movement for an extended period, the customer should contact us.
If the shipment is suspected to be lost, an investigation may be opened with the carrier or relevant logistics provider.
If the shipment is confirmed lost, reshipment, refund, or other available solutions will be assessed according to the circumstances of the order and applicable consumer law.
11. Damaged Package or Product
If your order is delivered damaged, please contact us as soon as possible.
To help speed up the review, we may request photos of:
The order number,
The shipping label,
The outer packaging,
The damaged product.
Requesting photos or similar evidence does not remove any rights the consumer has under applicable law.
12. Missing or Incorrect Product
If your order contains:
A missing item,
An incorrect item,
An incorrect variant,
you may contact us at wrezins@gmail.com.
An appropriate solution will be provided after the issue is verified.
13. International Shipments
Orders outside Türkiye may be treated as international shipments.
For shipments to markets such as the United States, Canada, Germany, the Netherlands, the United Kingdom, and Australia, delivery time may vary depending on the origin country and logistics method.
Some shipments may be sent directly from a warehouse within the destination country, while others may be sent from a logistics center in another country.
14. Customs, Taxes, and Import Fees
Depending on the laws of the destination country, international orders may be subject to:
Customs duties,
Import taxes,
Local taxes,
Customs processing fees.
If these charges are included in the order price, information about this may be shown at checkout.
Customs or import fees that are not stated as included at checkout and are collected directly from the customer by the authorities of the destination country are subject to the laws of that country.
15. Failed Delivery
The carrier may be unable to complete delivery due to reasons such as:
No one being available at the address,
An incorrect address,
Insufficient delivery information.
In such cases, the shipment may be sent out for redelivery, left at a pickup point, or returned to the sender.
If the shipment is returned to Wrezins or the relevant logistics center, the customer will be informed and the available options will be assessed according to the circumstances of the order.
16. Order Marked as Delivered
If tracking shows your order as delivered but you have not received the package, we first recommend checking:
Your delivery address,
The apartment or building entrance,
Security or reception,
Family members,
Neighbors.
If the package still cannot be found, you may contact Wrezins.
Where necessary, a delivery investigation will be opened with the relevant carrier.
17. Returns and Right of Withdrawal
After shipping and delivery, withdrawal, return, and refund conditions are subject to Wrezins' Return and Refund Policy and applicable consumer law.
The withdrawal and defective-goods rights of consumers in Türkiye under applicable distance-sales legislation remain reserved.
18. Policy Changes
Wrezins may update this Shipping and Delivery Policy for reasons such as:
Adding new delivery countries,
Changing shipping providers,
Using new warehouses,
Changing shipping fees,
Changes in applicable law.
For any order, the delivery and fee information shown to the customer at the time the order was placed will apply.
19. Contact
If you need help with shipping, order tracking, or delivery, you can contact us.
Wrezins
Website: https://wrezins.com
Email: wrezins@gmail.com
Phone: 0551 678 80 25
Address: Araban, Gaziantep, Türkiye
If you contact us about an existing order, including your order number in your message will help us resolve the matter more quickly.